
So many people have called to request how to fix this issue. It is a well known fact that more than 40% of phone users in Nigeria use Blackberry,so every day phone engineers have a reason to reload Blackberry OS.
 
 
So below is a solution;
- Disconnect the smartphone from the computer. 
- Insert the battery on the smartphone. 
- Connect the smartphone to the computer with the USB cable. 
- Click Retry.